Returns
Return Policy:
Orders are eligible for return within 14 days of receiving your delivery if unworn, unwashed, undamaged, with tags attached and in original packaging in the same condition you received them. A quick try-on is fine, of course - but we can't responsibly accept returns for items that have been worn beyond that.
Returns sent back without prior authorization will incur a $5 fee, which will be deducted from the total amount of the refund.
Return Process:
Didn’t fit? We can help!
- Email authenticlifestyleclothing@gmail.com within 14 days of receiving your delivery with the below info:
- Order number
- Item for return
- Reason for the return (we really do take feedback to heart and can help with suggestions!)
- Refund or exchange
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For eligible returns if error occurred on our end, we'll email a prepaid shipping label to print and paste on original package - please include a copy of the packing slip and your order number inside the return. When returning on your own USPS is suggested.
- After we receive your returned package, note that it can take 5-7 days to fully process your return. Once processed (and assuming the returned items meet the conditions of an eligible return), we’ll email you with your notification of a refund. Please allow 10-15 business days to see refunds reflected on your credit card statement (Please note that we are unable to refund initial shipping charges for items returned, other than for faulty items.)
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Once the items have been received, you will either receive your new item (for exchanges) or full refund (item price excluding original shipping cost).
*Authentic Lifestyle Clothing cannot be held liable for the loss of packages being returned. We recommend using a registered post service (USPS recommended) to return orders, and keeping a record of the tracking details